STARTOUR is one of the largest companies in the Russian market providing solutions in the field of corporate and incentive tourism, and also in the sphere of booking and sale of tickets in the on-line mode.
The company was founded in 2003.
Since 2010 it is an accredited agent of IATA (International Air Transport Association).
IATA 92-2 2764 5
STARTOUR is an accredited agent of TCH (Transport Clearing House (TCH)) was established in 1994 by the airlines of Russia and CIS countries in accordance with the administrative documents of the Department of air transport of Ministry of transport of the Russian Federation to ensure settlement proceeds between agencies and carriers in the transition to a market system. Since 2016 STARTOUR is included in the all-Russian General Register of Travel agencies.
No. КВ100147 do to 28.11.2019.
STARTOUR provides a full range of services for the organization of business trips, corporate and incentive events. The high professional level of the company's employees, a wide range of services, availability of all reservation systems, use of the latest technologies allows us to maintain a personalized approach to customer service of the Agency, including more than 350 Russian and foreign companies, government and government agencies.
Booking system, which operates the STARTOUR: Amadeus, Sabre, Gabriel, Sirena.
Partners. STARTOUR has direct contracts with all airlines represented in the Russian air transport market, which allows to ensure the execution of the order of any complexity in any direction.
Quality of service. Extensive experience, professionalism and individual approach to each client on the part of each employee guarantee the quality, accuracy and efficiency of any order. All STARTOUR employees own three or four Russian and international booking systems. Participation in specialized trainings and seminars allows us to constantly improve the professional level of operators and maintain impeccable quality of service.
Special price. To optimize the costs associated with travel, STARTOUR help direct contracts with carriers, as well as three-way contracts under the scheme "Client-Agency-Airline". This form of cooperation allows us to provide our customers with special rates.
Advantages. The main goal of our work is to make the client's trip well – organized and the most comfortable! To this end, STARTOUR provides its customers with 24-hour support throughout the route. Work around the clock customer support center allows you to immediately respond to any changes and urgent orders. Our customers can also order tickets on-line on the Agency's website www.letsfly.ru
Among a large number of clients of the company there are a lot of the foreign companies demanding a certain specifics in service. The corporate services Department successfully copes with the task of working with such companies. Knowledge of psychology of the Western client, office work and accounting, professionalism of staff of Department allow to provide services at the level of the international standards and to win tenders for service at worthy competitors.
A separate activity of the company is tourism. The tourist Department and the Department of MICE tourism are ready to choose a tour and arrange a trip for any request, as corporate clients of the STARTOUR, their employees, and private individuals.
The principal provisions of the company's policy are:
- Quality service and professional service;
- Timely provision of information;
- Individual approach to customer service;
- Providing a full package of services.
A clear organization of the business process and the availability of modern technological solutions and highly qualified specialists allow us to provide quality service 24 hours a day, 7 days a week without weekends and holidays. Our clients receive support and support of STARTOUR managers during the whole trip until its end.
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